Orders placed before 12:00 are normally dispatched the next business day via DPD, smaller items may be sent via Royal Mail. Delivery times and prices are dependant on your location, details of standard charges and times can be found below.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly, if you made an error in your shipping address, please contact us so the address can be corrected for you. If your order is already processing or has been shipped, we are no longer able to change the address.
|Destination||Service (Business Days)|
|Mainland UK||1 Day|
|Northern Ireland||2 Days|
|Highlands & Islands||2–4 Days|
We do our best to ensure that our products won’t disappoint, on the rare occasions that this is not the case will do our utmost to remedy the situation, if you wish to return an item a return authorisation must be requested within 14 days of receiving your order. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. Once a return has been approved we will contact you with instructions for returning the items at our cost. Our contact details are available on the contact us page of this website.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us, Houden Bags, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, email, or through this web site). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If the returned goods show signs of use or wear we reserve the right to deduct a fair portion of the value from the refund, you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold reimbursement until we have received the goods back, you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation.